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Frequently Asked Questions
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Littlebachco.com is a secure website and has been designed to make the ordering process easier, guaranteeing correct spelling on personalized items. By ordering online, your account provides historical details of items ordered, order status, tracking number for dispatched orders, address book and birthday reminders.

All in stock items are shipped within 1-2 business days (Monday – Friday), excluding statutory holidays. Personalized orders are shipped within 3-5 business days, unless you chose express my order option in which case will be shipped in 1-2 business days.

If you would like your order shipped out sooner, you have the option to pay an additional $10.00 per item for same-day dispatch, provided the order is received by noon PST.

Most of our products are personalized using embroidery. However, we also offer some print and engraving alternatives on some products where the chosen method looks best.

Littlebachco.com reserves the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that Littlebachco.com believes:

  1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
  2. Contains copyrighted material used without written permission of the owner;
  3. Violates or otherwise encroaches on the rights of others;
  4. Advocates illegal activity;
  5. Harms anyone, including minors; or
  6. Provides a link to any of the above. 

Yes we can gift wrap your order. Please choose the “gift wrap” option at check-out, and don’t forget to include your gift message to be printed on the gift card. We regret that due to gift box size limitations, not all personalized items and oversized items qualify for a gift box.

Yes, during purchase on the basket page, you have the option to write your personal message in the box provided within ‘Is this a gift?’ option. This message will be placed on the gift card, which is included with the parcel going to the recipient.

 

Once your order has been processed and charged, shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped.

Yes we can ship directly to the recipient, and no invoice/delivery note will be included. Simply ensure you select ‘this is a gift’ when in the basket.

All in stock items are shipped within 1-2 business days (Monday – Friday), excluding statutory holidays. Personalized orders are shipped within 3-5 business days. Unless you chose express my order option in which case will be shipped in 1-2 business days.

Currently, we only ship within Canada. If for any reason there will be a delay with your order, one of our customer service representatives will contact you by phone or via email within 48 hours from the time your order was placed to discuss alternative shipping methods.

*Please note: all shipping fees incurred when sending the order are non-refundable, and all returns are at the customer’s expense. Refused shipments, and shipments not picked up at shipping depots, will be considered returns and will be subject to return shipping charges.

With our commitment to processing online orders quickly, there’s a very small window of opportunity to make changes to an order once it has been placed. It may not be possible to change or cancel your order if it has already been personalized, or if we are in the process of customizing it for you. Please carefully peruse the details of your order before submitting it. Requests for changes must be submitted immediately after placement of your order.

Please contact us at 1-778-583-5723 or customerservice@littlebachco.com with your requests.

Once your order has been shipped, our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts; packages are held at their depots and then shipped back to us. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser.

For insurance purposes, all orders are shipped with “signature required” by the recipient. The recipient must be present to receive, inspect and sign for the delivery.

*Please note all shipping fees incurred when sending the order out are non-refundable, and all returns are at the customer’s expense. Refused shipments and shipments not picked up at shipping depots will be considered returns and will be subject to return shipping charges.

Littlebachco.com is committed to making sure that the product you purchased is the best product for you.

Personalized Items
Each piece is personalized just for you; therefore we cannot accept returns for any personalized gifts. It is therefore important that you check the spelling with the recipient, as well as at the time of placing your order. If the error was made by us, we will fix and/or replace the item at no cost to you.

Non-Personalized items
We will happily accept returns or exchanges of other, non-personalized products, providing they are in a new and unused condition. Please note that we must be contacted by phone or email within 7 days of receipt. As soon as you have received confirmation and a return number to return the item(s), send the item(s) back to us and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused.

Please note: Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.

Before signing and receiving, please ensure the following:

  • Check for any damage to the packaging.
  • Take a photo of any damage to the packaging.

Your signature indicates the acceptance of the package. If there is any damage to the package, please be as detailed as possible on the packing slip before signing and accepting the package. Unfortunately, if you sign for the package without noting issues, you are accepting the package and its contents as is. If you have not received the proper number of packages or an item appears to have been damaged, please note this prior to signing.

The shipping company will not honour any insurance claims if damages or shortages are not recorded. In such cases, we will be unable to honour any returns.

Once the package has been received, please immediately check the contents of your order. Any damages to the contents of the order or shortages must be reported in writing to customerservice@littlebachco.com within 24 hours of receiving your order.

We accept Canadian-issued credit cards with a Visa, MasterCard, American Express, JCB or Discover logo as well as Interac Debit cards.

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